Frequently Asked Questions
What types of products do you offer?
We create personalized gifts and keepsakes including engraved cutting boards, jewelry, tumblers, and home decor. Every item is designed in-house and laser-engraved for a custom touch.
Can I request a custom order?
Yes! We love custom projects. If you're looking for a specific name, message, or design, please contact us directly to begin the process.
How long will my order take to ship?
Our standard processing time is 3–5 business days, but custom orders may take slightly longer depending on the complexity. We’ll always keep you updated!
Do you offer rush orders?
If you need a gift by a specific date, please reach out before placing your order. We’ll do our best to accommodate you.
What is your return policy?
Due to the personalized nature of our products, all sales are final. If your item arrives damaged or there’s a mistake on our end, we’ll make it right—just contact us within 3 days of delivery.
How should I care for engraved items?
Jewelry: Avoid water and store in a dry place to preserve its finish.
Cutting boards: Hand wash only. Do not soak or put in the dishwasher. We recommend occasionally oiling with food-safe mineral oil to keep the wood looking its best.
Tumblers: Hand wash recommended to preserve engraving.
Do you send a proof before engraving?
Proofs are available for complex custom designs upon request. For simple text-based engravings, we use the exact spelling and formatting provided, so please double-check your personalization before checkout.
Will my order arrive gift-ready?
Yes! Each order is carefully packaged with care and presentation in mind—perfect for gifting right out of the box.
Still have questions?
Reach out through our Contact page or email us at belandcodesigns@gmail.com —we’re happy to help!